ISO 29993:2017 specifies requirements for learning services outside formal education, including all types of life-long learning (e.g. vocational training and in-company training, either outsourced or in-house). These include any learning services provided by a learning service provider (LSP) that are addressed to learners themselves, as well as to sponsors who are acquiring the services on behalf of the learners. The key features of these kinds of services are that the goals of learning are defined, and the services are evaluated, and that they involve interaction with the learner. The learning can be face-to-face, mediated by technology, or a blend of both.
ISO 29993:2017 is not intended as part of a structured education framework for schools, colleges and universities offering learning facilities, but it can be useful for them as a forum for reflection and self-evaluation.
Beyond the formal national education system, today’s information economy needs complex training and learning facilities. The new standard aims not only to help suppliers develop their quality, but also to provide the international market with recognition and reputation.