ISO Certification Process

1.0 Purpose

To document, establish, implement and maintain the system for conducting the audit of a multi -site organization, in accordance with requirements ISO/IEC 17021-1:2015 and IAF Mandatory Document for the Certification of Multi-Sites Based on Sampling, IAF MD 1:2007.

2.0 Scope

This procedure is applicable to the audit of a multi-site  and does not apply to organizations that have multi-sites where fundamentally different processes or activities are used at different sites or a combination of sites, even though they may be under the same management system. This procedure is applied to all types of audits; initial, surveillance and re-certification, of a multi site organization.

4.0 Policy & Procedure

4.1 General Requirements

4.1.1. Multi-site organization is defined as an organization having an identified central function (central office) at which certain activities are planned, controlled or managed and a network of local offices and branches (sites) at which such activities are fully or partially carried out. Examples of possible multi-site organizations are,:

• Organizations operating with franchises
• Manufacturing companies with a network of sales offices (applying to sales network)
• Service organizations with multiple sites offering a similar service
• Companies with multiple branches

4.1.2. A multi site organization need not be a unique legal entity, but all sites shall have a legal or contractual link with the central office and be subject to a common management system. The management system is laid down, established and subject to continuous surveillance and internal audits by the central office. This means that the central office has rights to ensure that the sites implement corrective actions when needed at any site.

4.1.3. The processes at all the sites have to be substantially of the same kind and have to be operated to similar methods and procedures. Where some of the sites under consideration conduct similar, but fewer processes than others, they may be eligible for inclusion provided that the site or sites, which conduct most processes or critical processes, are subject to full audit. All the sites shall be in the same country.

4.1.4. Organizations, which conduct their business through linked processes in different locations, are also eligible for sampling under multi-site. Where processes in each location are not similar but are clearly linked, the sampling plan shall include at least one example of each processes conducted by the organization (e.g. fabrication of electronic component in one location, assembly of the same components – by the same company in several other locations)

4.1.5. The organization’s management system shall be under a centrally controlled and administered plan and be subject to central management review. All the relevant sites including the central office shall be subject to the organization’s internal audit program and all sites have been audited prior to certification audit. Following certification an internal audit shall be done at each site within the certification period.

4.1.6 The central office has established management system in accordance with the relevant ISO and/ or other international management system standards and the whole organization meets the requirements of the standard including relevant legal regulations

4.1.7 The organization should demonstrate its ability to collect and analyze data (system documentation and changes, management review, complaints, corrective actions, internal audit, legal requirements etc) from all sites including the central office and its authority and also demonstrate its authority and ability to initiate organization changes if required.

4.1.8 If all the sites of an organization where the activity subject to certification is performed are not ready to be submitted for certification at the same time, the organization shall be required to inform UCS in advance of the sites that it wants to be included in the certification and those which are to be excluded

4.2 Audit process

4.2.1. Multisite Organization:

In case of a multi-site organization the application review & agreement are conducted as per procedure. At this stage the review shall identify the following,

a]. The complexity and the scale of the activities covered by the management system and any differences between sites as a basis for determining the level of sampling.
b]. Identify the central function of the organization with which UCS has a legally enforceable agreement for the provision of certification.
c]. To what extent sites of an organization operate substantially the same kind of processes according to the same procedures and methods.
d]. Are all the sites included in the certification are ready to be submitted for certification at the same time. Sites not ready shall be excluded from the scope of certification

4.2.2. The planning & preparation for audit including selection of audit team are done as per documented procedure in procedure manual.

4.2.3The audit of the multi-site including stage-1 and stage-2 audit is performed as per the procedure for initial audit. If more than one audit team is involved in the audit, UCS shall designate a unique audit leader whose responsibility is to consolidate the findings from all audit teams and to produce a combined report

4.2.4The central office and the sites selected are audited as per this procedure.

4.2.5 Whenever any non-conformity is found at an individual site, either through the organization’s internal auditing or auditing by UCS, the auditor shall investigate whether it leads to a system deficiency affecting all other sites or limited to the particular site only. If it is found a system deficiency correction and corrective action should be performed both at central office and at the individual sites. If the corrective action is found limited, to only the site where the nonconformity has been reported, the auditor should seek the justification for limiting its follow up corrective action.

4.2.6. The auditor shall verify the evidence of these actions and accordingly increase its sampling frequency and / or the size of the sample until it is satisfied that the control is re-established.

4.2.7 At the time of the decision making process, if any site has nonconformity pending the certification shall be denied to the whole network pending satisfactory corrective action.

4.2.8 If any site has nonconformity; the exclusion of that problematic site from the scope is not permitted at this stage. Such exclusion should have been agreed before the certification as stated in 4.2.1 (d).

4.3 Certification Document

4.3.1.The sites included in the certificate are either individually audited or audited as per sampling scheme outlined in section 4.4

4.3.2 These documents shall identify the central office and a list of all sites to which the certification document relate. This document shall indicate clearly the certified activities performed by the network of sites on the list. If the certification scope of the sites is only issued as part of the general scope of the organization, its applicability to all sites shall be clearly stated.

4.3.3.The certificates may be issued to the organization for each site under condition that they contain the same scope or sub-scope of that scope and make a clear reference to the main certification document.

4.3.4. UCS shall withdraw the entire certificate if the central office or any of the sites does not fulfill the necessary provisions for the maintenance of the certification.

4.3.5. UCS shall inform the organization, about additional requirements for granting multi- site certification and this document shall be sent along with the quotation. This document shall also be made publicly available on the UCS web site.

4.3.6. UCS shall grant additional sites to the existing certification either through the routine surveillance , special audit  or re-certification audit . Sampling for the additional sites shall be done as specified in section 4.4 & 4.7

4.4 Sampling

4.4.1. Methodology

4.4.1.1 Part of the sample shall be selected based on factors stated in section 4.4.1.3. & partly non selective and should result in a representative of different sites selected, including the random element of sampling.

4.4.1.2 At least 25% of the sample should be selected at random

4.4.1.3 The site selection may include among others the following aspects,

• The sizes of the sites and the number of employees (e.g. more than 50 employees on a site);
• The complexity or risk level of the activity and of the management system
• Variations in working practices (e.g. shift working);
• Variations in activities undertaken;
• Records of complaints and other relevant aspects of corrective and preventive action;
• Any multinational aspects;
• Results of internal audit and management review.

The minimum number of sites to be visited per audit is:

I• nitial audit: the size of the sample shall be the square root of the number of sites: (y=√x), rounded up to the next whole number, where y = number of sites to be sampled and x = total number of sites.

• Surveillance audit: the size of the annual sample shall be the square root of the number of sites with 0.6 as a coefficient (y=0.6 √x), rounded up to the next whole number.
• Re-certification audit: the size of the sample shall be the same as for an initial audit. Nevertheless, where the management system has proved to be effective over the certification cycle, the size of the sample could be reduced to, y=0.8 √x, rounded up to the next whole number.

4.4.2.6. When the organization has a hierarchical system of branches (e.g. Head or central office, National Offices, regional offices, local branches), the sampling model for the initial audit as defined above applies at each level. For example, (for other management systems)

• 1 Head office: visited at each audit cycle (initial or surveillance or re-certification)
• 4 national offices: sample =2: minimum 1 at random
• 27 regional offices: sample=6: minimum 2 at random
• 1700 local branches: sample=42: minimum 11 at random

4.5. Audit times

4.5.1. UCS shall justify the time spent on multi-site audits in Audit time estimation sheet and the number of man days per site, including central office shall be calculated as per procedure

4.5.2. UCS may apply reduction in auditor time  taking into account clauses that are not relevant to the central office and /or the local sites and shall record the reasons for the justification of such reductions in Multisite registerf. The sites, which carry out most or critical processes, shall not be subject to reductions.

4.5.3. The total time spent on initial assessment and surveillance is the total sum of the time spent at each site plus the central office and should never be less than that which would have been calculated for the size and complexity of the operation if all the work had been undertaken at a single site (i.e. with all the employees of the company in the same site)

4.6. Temporary site

4.6.1. A temporary site is one set up by an organization in order to perform specific work or a service for a finite period of time and which will not become a permanent site (e.g. construction site)

4.6.2. Temporary sites that are covered by the organization’s management system may be subject to audit on a sample basis to provide evidence of the operation and effectiveness of the management system

4.6.3. If the organization desires to include the temporary sites within the scope of certification UCS shall do so under an agreement with the client organization. Where included in the scope such sites shall be identified as temporary.

4.7. Additional sites

4.7.1. It is a new site or group of sites that will be added to an existing certified multi-site network

4.7.2. On application of a new group of sites to join an already certified multi site net work, each new group of sites should be considered as an independent set for the determination of the sample size as per the steps detailed in sections 4.4.1 & 4.4.2.

4.7.3 After inclusion of the new group in the certificate, the new sites should be cumulated to the previous ones for determining the sample size for the future surveillance or re-certification audits.