As a professional organization, you have a responsibility to your customers and clients. You need to concentrate your attention on meeting customer expectations and providing complete customer satisfaction from beginning to end. Customers need to be able to trust your company and the products that you are offering; otherwise, they won’t be confident to give you their business.
Understanding ISO, we must first look at International Standards that the International Organization for Standardization (ISO) develops and publishes so that organizations can consistently follow to ensure that materials, products, processes, and services are adequate for their purpose. These standards are clearly developed and defined by ISO (although they do not issue certifications; an external certification body conducts the ISO certification process).
The ISO 9000 family of standards addresses various aspects of quality management and contains some of the best-known standards of ISO, including ISO 9001:2015. In the ISO 9000 series, ISO 9001 is the only standard in which a company or organization can become certified.
ISO 9001:2015 is a standard which sets out the quality management system (QMS) requirements. It allows companies and corporations to be more efficient and improve customer satisfaction.
advantages of ISO Certification
Following the popular ISO 9001 standard has significant advantages, including:
- Increased productivity and efficiency, with the potential to reduce internal costs.
- Employees working in a more efficient way, as all of your processes are aligned.
- Meet required regulatory and statutory requirements.
- The possibility of expanding into new markets, as some organizations necessitate the ISO 9001 certification of the companies they are partners with.
- Ensuring continuous improvement of your business and employees in all areas.
Simply, implementing a QMS and becoming ISO 9001:2015 certified will help you put your customers first.
Once you decide to become ISO 9001 certified, it’s time to place your order with us! Our ISO 9001:2015 certification process is easy to read, easy to understand, easy to reference and is the easiest guide for employees about QMS. In addition, the more integrated management systems you use, the more you save. Contact us for more information on getting this process started today!
How to prepare for an ISO audit?
It’s time to get the team ready for an ISO quality audit. What now? Gaining ISO 9001:2015 certification will help ensure that your team, processes, procedures, products quality, and customer experience are all of the utmost importance. As this is an international quality standard, it can also be a very influential marketing tool to promote your company.
So, how do you get your team prepared for the first quality audit? Follow our three steps, and your employees will be confident and ready for success!
- UNDERSTAND THE ISO 9001:2015 CERTIFICATION PROCESS.
Have a look at the ISO 9001 certification process on our website as it will be a very effective step towards the preparation of an audit. Our guide can be used before, during, and after an audit to help your team fully understand the standard criteria, what is expected of each employee, and the auditor’s potential actions.
- PREPARE FOR AND PERFORM AN INTERNAL AUDIT.
“By failing to prepare, you are preparing to fail!” Benjamin Franklin wasn’t specifically talking about the audit process, but this quote definitely applies! An internal audit is a great way to evaluate all the details that will be addressed by an external audit and will allow you to make any changes, edits, or modifications before the actual external audit. Think of it as a great way to instil confidence in your team!
- ENCOURAGE YOUR TEAM.
Confidence is a big factor in a successful audit. Assure your team that they are adequately prepared to answer questions from auditors and converse with them. Also remember that participating in an external audit is a great way to demonstrate the knowledge, processes, procedures, and quality products of your company.