How ISO 9001 has evolved over time

Table of Contents

ISO 9001 has evolved into a critical global management standard for doing business around the world. Over one million certificates were issued in 187 countries around the world as of the end of 2019.

The history of ISO 9001 dates back to World War 2, when there was persistent need for faster warships building as a result of the increase in demand. To do so, ships started to be built by producing their pieces first, measure them based on predefined measurements and then put these pieces together to make the warships. This measuring procedure helped develop the first military specifications called MIL-SPECS. Later, quality standards were added to the specifications and here the MIL-Q9858 was introduced. This standard was then updated to AQAPs: Allied Quality Assurance Publications, and it became a requisite for doing business with the military.

As cross-border trade continues to grow, the need for an internationally accepted set of criteria has grown as well. As a result, the ISO 9000 standards were created. The standards focus on seven main quality management principles: customer focus, leadership, involvement of people, process approach, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships.

Customer satisfaction is one common goal among all

All organizations have one common goal; improve customer satisfaction. This goal will never be reached if the organizations don’t focus on the quality of their products/services. Owing to the fact that the quality should be something measurable to be able to monitor and improve it, a standardized procedure will help you do so by following some simple steps.

The ISO 9001 can help you improve customer satisfaction by identifying the needs of customers, measuring their satisfaction, analyzing the measured data, identifying corrective actions based on the analysis, and improving the products / services that you provide based on the corrective actions.

How Can ISO 9001 increase revenue?

ISO 9001 can help you win more tenders and contracts, improve the organization’s reputation and be the first to apply new ideas and concepts in the world as discussed earlier; one of the intentions of ISO 9001 is continual improvement, which means keeping up-to-date with the latest trends and technologies in the market. So, Being number one is the key here to sell and increase revenue.

Also you can think of it like a person taking an undergraduate university degree and a person that only has a diploma, both of which are applying for a job, the recruiter will always prefer the person with a higher degree since he has more knowledge and experience in that specific type of work. Subsequently, a client who deals with two companies, one of which has an ISO certificate and another doesn’t, the client will always prefer the first over the second because of the difference in product/service quality and in understanding the needs and expectations as mentioned in the ISO standards.

Importance of Compliance

Compliance is the most important part of business today, it can help you avoid criminal charges which no business would want to risk, enhance consistency by providing reference points for making consistent decisions, earn goodwill which helps you to attract the best talent and promote the image of the brand, create uniformity in the marketplace and enable companies to compete fairly and ethically, and prevent accidents and injuries while creating a better work environment to minimize employee turnover.

If you are interested in creating a healthy compliance atmosphere for your organization and looking for effective ways to achieve business compliance and gain the trust and confidence of customers, approach us to schedule a free session. Universal Certification and Services specializes in offering statutory compliance solutions to all types of businesses.

you have a question ?

Like this article?

Share on Facebook
Share on Twitter
Share on Linkdin
Share on Pinterest

Also you can read :

Certified Management System Auditor

This online training course helps you to understand the key elements to implement and manage internal auditing as specified in ISO 19011 standard so that your organization can gain check its performance and improve its management system.

I have taught internal audit courses in person to hundreds of internal auditors and other interested professionals and I would finally like to share this with you as well online. The course covers all areas in which you need to be proficient through light lectures and practices.

This course has helped many people improve their knowledge and experience in auditing their organization management system and to develop their carriers.

It will assist you in comprehending the role of internal audit functions in a business as well as the profession’s principles and standards. It will show you how to apply fundamental principles like objectivity and independence. You will learn how to maintain a good reputation by adhering to the code of ethics and demonstrating due professional care and proficiency.

It will help you determine whether your reporting lines are acceptable and how to enhance your department through quality assurance if you run an internal audit team or want to be prepared for when you do. You’ll learn about the critical areas of governance, risk management, and internal controls, which are where auditors spend the majority of their time.

Most importantly, it aims to help you ‘think’ like an internal auditor.

ISO/IEC 27001:2013 Internal Auditor Course

This online training course helps you to understand the key elements to implement and manage ISMS (information security management system) as specified in ISO/IEC 27001:2013 standard so that your organization can gain more customer satisfaction, enhance its performance & security.

You will gain deeper understanding of the ISO/IEC 27001:2013 terms, definitions and structure, so that you will be able to apply its concepts and principles to your existing organization.

Consolidate your experience with the latest innovations and help your company to grow continuously.

This course is ideal for anyone in need to understand, plan, implement or maintain an organization’s ISO/IEC 27001:2013 ISMS.

Use the internationally recognized ISO/IEC 27001:2013 to enhance your auditing skills, as the effectiveness of an audit will have a significant impact on the regulatory compliance and customer satisfaction.

Gain your customers’ trust by planning and executing and efficient audit and monitor and take corrective actions where appropriate.

 

In this course we will learn.

  • The requirements of ISO/IEC 27001 ISMS
  • Information security controls as per ISO/IEC 27001 ISMS
  • Internal audit process and practice
  • Information security principles and concepts
  • How to obtain ISO/IEC 27001 certification
  • How to implement ISO/IEC 27001 requirements

ISO 45001:2018 Internal Auditor Course

This course is a complete guideline on how to understand, implement, audit and improve the Occupational Health and Safety Management System as per the ISO 45001:2018 standard. Also, this course will provide details on how to create an audit program, audit plan, audit checklist, non-conformity report and audit report.

This 90-minutes course will take you through the ISO 45001:2018 requirements and the process of auditing by real examples and practical methods. This course will increase your skills and knowledge in safety management and help you develop your career path.

The instructor will show you how each document will be created and used by discussing real life examples.

At the end of the course, you will be able to create your own checklist and audit documents to start your auditing and implement the ISO 45001:2018 standard requirements. Also, you will be able to audit the organization’s safety process and procedure against the ISO 45001:2018 requirements and improve the system.

ISO 21001:2018 Internal Auditor Course

This course is a complete guideline on how to read the ISO 21001:2018 standard and understand its requirement and how to implement it then how to create an audit checklist and the audit process from the audit plan to the NC report.

This 2-hour course will take you through the process of auditing by real examples and practical way.

The instructor will show how each document will be create and show how to use it.

At the end of the course, you will be able to create your own checklist and audit documents to start your auditing and implementing the ISO 21001:2018 standard requirement. Also, you will be able to audit the organization safety process and procedure against the ISO 21001:2018 requirements and improve the system.

 

Course Outcomes:

 

  1. You will become a certified EOMS Internal Auditor.
  2. You will be able to lead ISO 21001:2018 internal audits for the educational organizations.
  3. You will be able to identify the areas for improvement in the educational organizations.
  4. You can combine the new knowledge with your experience to transform the educational organizations worldwide.

ISO 14001:2015 Internal Auditor Course

This course is a complete guideline on how to read the ISO 14001:2015 standard and understand its requirement and how to implement it then how to create an audit checklist and the audit process from the audit plan to the NC report.

This course will take you through the process of auditing by real examples and practical way.

The instructor will show how each document will be create and show how to use it.

At the end of the course, you will be able to create your own checklist and audit documents to start your auditing and implementing the ISO 14001:2015 standard requirement. Also, you will be able to audit the organization safety process and procedure against the ISO 14001:2015 requirements and improve the system.

ISO 9001:2015 Internal Auditor Course

This online/live training course helps you to understand the key elements to implement and manage a QMS (quality management system) as specified in ISO 9001:2015 standard so that your organization can gain more customer satisfaction and enhance its performance.

You will gain deeper understanding of the ISO 9001:2015 terms, definitions and structure, so that you will be able to apply its concepts and principles to your existing organization ;

Consolidate your experience with the latest innovations and help your company to grow continuously.

This course is ideal for anyone in need to understand, plan, implement or maintain an organization’s ISO 9001:2015 QMS.

Use the internationally recognized ISO 9001:2015 to enhance your auditing skills, as the effectiveness of an audit will have a significant impact on the regulatory compliance and customer satisfaction.

Gain your customers’ trust by planning and executing and efficient audit, and monitor and take corrective actions where appropriate.

 

In this course you will learn how to:

  • Identify the purpose and benefits of a QMS.
  • Understand the operations of a QMS based on ISO 9001:2015 standard.
  • Increase your employees’, customers’ and stakeholders’ trust and loyalty.
  • Provide the highest quality to your customers.
  • Initiate, plan and conduct an audit.
  • Prepare and distribute audit reports.
  • Apply the ISO 9001:2015 requirements and benefits.
  • Evaluate an organization’s ability to handle its QMS.
  • Write accurate audit reports and suggest corrective actions.