ISO 9001 has evolved into a critical global management standard for doing business around the world. Over one million certificates were issued in 187 countries around the world as of the end of 2019.
The history of ISO 9001 dates back to World War 2, when there was persistent need for faster warships building as a result of the increase in demand. To do so, ships started to be built by producing their pieces first, measure them based on predefined measurements and then put these pieces together to make the warships. This measuring procedure helped develop the first military specifications called MIL-SPECS. Later, quality standards were added to the specifications and here the MIL-Q9858 was introduced. This standard was then updated to AQAPs: Allied Quality Assurance Publications, and it became a requisite for doing business with the military.
As cross-border trade continues to grow, the need for an internationally accepted set of criteria has grown as well. As a result, the ISO 9000 standards were created. The standards focus on seven main quality management principles: customer focus, leadership, involvement of people, process approach, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships.
Customer satisfaction is one common goal among all
All organizations have one common goal; improve customer satisfaction. This goal will never be reached if the organizations don’t focus on the quality of their products/services. Owing to the fact that the quality should be something measurable to be able to monitor and improve it, a standardized procedure will help you do so by following some simple steps.
The ISO 9001 can help you improve customer satisfaction by identifying the needs of customers, measuring their satisfaction, analyzing the measured data, identifying corrective actions based on the analysis, and improving the products / services that you provide based on the corrective actions.
How Can ISO 9001 increase revenue?
ISO 9001 can help you win more tenders and contracts, improve the organization’s reputation and be the first to apply new ideas and concepts in the world as discussed earlier; one of the intentions of ISO 9001 is continual improvement, which means keeping up-to-date with the latest trends and technologies in the market. So, Being number one is the key here to sell and increase revenue.
Also you can think of it like a person taking an undergraduate university degree and a person that only has a diploma, both of which are applying for a job, the recruiter will always prefer the person with a higher degree since he has more knowledge and experience in that specific type of work. Subsequently, a client who deals with two companies, one of which has an ISO certificate and another doesn’t, the client will always prefer the first over the second because of the difference in product/service quality and in understanding the needs and expectations as mentioned in the ISO standards.
Importance of Compliance
Compliance is the most important part of business today, it can help you avoid criminal charges which no business would want to risk, enhance consistency by providing reference points for making consistent decisions, earn goodwill which helps you to attract the best talent and promote the image of the brand, create uniformity in the marketplace and enable companies to compete fairly and ethically, and prevent accidents and injuries while creating a better work environment to minimize employee turnover.
If you are interested in creating a healthy compliance atmosphere for your organization and looking for effective ways to achieve business compliance and gain the trust and confidence of customers, approach us to schedule a free session. Universal Certification and Services specializes in offering statutory compliance solutions to all types of businesses.