ISO/IEC 20000-1:2018
Information technology — Service management
The international standard for IT service management. ISO/IEC 20000-1:2018 helps IT service providers demonstrate their capability to plan, establish, deliver, and improve a Service Management System (SMS).
Why Certify
Benefits of ISO/IEC 20000-1:2018 Certification
ISO/IEC 20000-1:2018 demonstrates that your IT service delivery meets the world's highest standards of quality and reliability.
Demonstrate IT Service Excellence
Show clients and stakeholders that your IT services are delivered to internationally recognised best practice standards.
Win IT Service Contracts
ISO/IEC 20000-1:2018 is required by many enterprise clients and government bodies as a condition for IT service procurement.
Improve Service Quality
Structured service management processes reduce incidents, improve resolution times, and enhance service reliability.
Internationally Recognised
ISO/IEC 20000-1:2018 is the global standard for IT service management — recognised across Angola & Africa, Europe, Asia, and beyond.
Align with ITIL Best Practices
ISO/IEC 20000-1:2018 aligns with ITIL and other service management standards, complementing your existing investments.
Reduce Service Disruptions
Formalised change, incident, and problem management processes reduce unplanned outages and service degradation.
What It Covers
Key Requirements of ISO 20000-1:2018
ISO/IEC 20000-1:2018 aligns with the High Level Structure (HLS) for easy integration with ISO/IEC 27001:2022, ISO 9001:2015, and ISO 22301:2019.
Industries
Who Needs ISO/IEC 20000-1:2018?
ISO/IEC 20000-1:2018 is essential for IT service providers and organisations with internal IT functions, particularly:
Simple & Clear
Our ISO/IEC 20000-1:2018 Certification Process
A structured, transparent process tailored to IT service environments — efficient and disruption-free.
Application & Scoping
Define your SMS scope — services, locations, and service management activities to be certified.
Certification Agreement
Agreement covering scope, audit days, and certification timeline.
Stage 1 Audit
Documentation review of your SMS structure, service management processes, and readiness.
Stage 1 Report
Findings shared with guidance to address any gaps before Stage 2.
Stage 2 Audit
On-site audit verifying your SMS is implemented, operational, and effectively delivering services.
Certificate Issued
Your ISO/IEC 20000-1:2018 certificate is issued — valid for 3 years with annual surveillance audits.
Ready to Get ISO/IEC 20000-1:2018 Certification?
Contact our team today for a free assessment and tailored quote. Most eligible businesses can achieve certification within 7–10 days.